Sales terms and additional charges for business customers

Sales Terms

Neste Markkinointi Oy's Sales and Delivery Terms for Businesses (1/14)

Fuel

Delivery time

Neste products are delivered on workdays from Monday to Friday between 6 a.m. and 10 p.m. For fuel products the time from order to delivery does not normally exceed 6 workdays. In following municipalities the delivery time does not under normal circumstances exceed 8 workdays:

Enontekiö, Ii, Inari, Kemi, Kemijärvi, Keminmaa, Kittilä, Kolari, Kuusamo, Muonio, Pelkosenniemi, Pello, Posio, Pudasjärvi, Puolanka, Ranua, Rovaniemi, Salla, Savukoski, Simo, Sodankylä, Suomussalmi, Taivalkoski, Tervola, Tornio, Utsjoki, Yli-Ii, Ylitornio, Ilomantsi, Joensuu, Kiihtelysvaara, Konnevesi.

Mimimum delivery amount

The minimun delivery amount is the smallest amount of the product that is delivered to the customer without additional charges. The minimum delivery amount for light fuel oils is 1000 litres. For diesel the minimum is 1500 and for petrol 2000 litres.

Additional charges: Fuels

 

EUR (VAT 24 %)

Emergency delivery charge

Charged for deliveries made outside normal delivery hours by customer´s request.

150,00 eur

Small delivery charge

Charged if the order/delivery is less than the minimum delivery amount

60,00 eur

Holiday charge

Debited for deliveries made by customer´s request on Saturdays, Sundays and holidays.

350,00 eur

Boat delivery charge

Requires a fixed Camlock connector, overfill protector and an air pipe.

150,00 eur

All special delivery cases have to be agreed on with the Business Customer Service, tel. +358 (0)200 11311 (workdays 8 a.m.—4 p.m.)

Lubricants and Chemicals

Delivery time

The normal order to delivery time for lubricant, chemical bulk and IBC container deliveries does not exceed 10 workdays. Parceled goods are delivered within 7 workdays from ordering.

Minimum delivery amount

Single deliveries over 170 kg (whole container or equivalent amount) are delivered by Neste Markkinointi Oy without additional freight cost. Minimum delivery amount for bulk deliveries is 1000 litres/grade.

Please note: freight costs for bulk deliveries less than 1000 litres will be added in the total order sum and must be explicitly agreed on before delivery.

Additional charges: Lubricants and Chemicals

 

EUR (VAT 24 %)

Emergency delivery charge

Charged for deliveries made by customers request outside normal delivery hours.

 

Parceled goods: delivery site is located less than 250 km from the storage.

 

Parceled goods: delivery site is located more than 250 km from the storage.

 

Bulk deliveries

 

 

700,00 eur /

 

Based on actual costs

 

Based on actual costs

Small delivery charge

Charged if the order/delivery is less than the minimum delivery amount.

40,00 eur

Express delivery of parceled goods

Delivery leaves the storage on the same day the order is made.

50,00 eur

Bulk return freight

If the customer is unable to accommodate all of the ordered goods on delivery, a Return freight fee plus Bulk return freight costs are debited.

150,00 eur

+ return freight

Pick-up charge

When picking up products from the parceled goods storage.

20,00 eur

All special delivery cases have to be agreed on with the Business Customer Service tel. +358 (0)200 11311 (workdays 7 a.m.— 5 p.m.).

Bottled LPG 

Additional charges and service fees: Bottled LPG

 

EUR (VAT 24 %)

Transfer service

The driver may on customer´s request manually transfer the gas bottles to the site of use / storage container, which is over 15 meters from the delivery truck, measuring from the side of the truck. On such occasion Transfer service fee is debited.

15,00 eur

Connection service

The driver may by customer´s request connect the gas bottles ready for use at the customer's site. The person performing the connection holds responsibility for the connection, whereas responsibility for the appliance and the storage container is at the owner/possessor of the facility. For each connection a Connection service fee is debited.

35,00 eur

Service charge for small orders

If the delivery is less than 66 kg, a Service charge for small orders is debited.

39,00 eur

Charge for waiting time

If the driver must wait on the delivery site for more than 20 minutes to unload, a charge for waiting time will be debited. Maximum time for waiting is 30 minutes after arrival. 

50,00 eur / every beginning 30 minutes

Return freight

If the customer is unable to accommodate all of the ordered gas bottles on delivery, a Return freight fee is debited.

6,50 eur / returned gas bottle

Small delivery charge

Small delivery charge is debited for deliveries under 100 kg (does not apply to bottle battery deliveries).

24,40 eur / delivery

Separate express delivery      

 

Delivery on the next workday (everywhere in Finland).

250,00 eur / delivery

Delivery on the same day (limited delivery area).

450,00 eur / delivery

All special delivery cases have to be agreed on with the Business Customer Service tel. +358 (0)200 11311 (workdays 8 a.m.—4 p.m.).