Sales terms and additional charges for business customers
Sales Terms
Neste Markkinointi Oy's Sales and Delivery Terms for Businesses (1/14)
Fuel
Delivery time
Neste products are delivered on workdays from Monday to Friday between 6 a.m. and 10 p.m. For fuel products the time from order to delivery does not normally exceed 6 workdays. In following municipalities the delivery time does not under normal circumstances exceed 8 workdays:
Enontekiö, Ii, Inari, Kemi, Kemijärvi, Keminmaa, Kittilä, Kolari, Kuusamo, Muonio, Pelkosenniemi, Pello, Posio, Pudasjärvi, Puolanka, Ranua, Rovaniemi, Salla, Savukoski, Simo, Sodankylä, Suomussalmi, Taivalkoski, Tervola, Tornio, Utsjoki, Yli-Ii, Ylitornio, Ilomantsi, Joensuu, Kiihtelysvaara, Konnevesi.
Mimimum delivery amount
The minimun delivery amount is the smallest amount of the product that is delivered to the customer without additional charges. The minimum delivery amount for light fuel oils is 1000 litres. For diesel the minimum is 1500 and for petrol 2000 litres.
Additional charges: Fuels
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EUR (VAT 24 %) |
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Emergency delivery charge |
Charged for deliveries made outside normal delivery hours by customer´s request. |
150,00 eur |
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Small delivery charge |
Charged if the order/delivery is less than the minimum delivery amount |
60,00 eur |
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Holiday charge |
Debited for deliveries made by customer´s request on Saturdays, Sundays and holidays. |
350,00 eur |
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Boat delivery charge |
Requires a fixed Camlock connector, overfill protector and an air pipe. |
150,00 eur |
All special delivery cases have to be agreed on with the Business Customer Service, tel. +358 (0)200 11311 (workdays 8 a.m.—4 p.m.)
Lubricants and Chemicals
Delivery time
The normal order to delivery time for lubricant, chemical bulk and IBC container deliveries does not exceed 10 workdays. Parceled goods are delivered within 7 workdays from ordering.
Minimum delivery amount
Single deliveries over 170 kg (whole container or equivalent amount) are delivered by Neste Markkinointi Oy without additional freight cost. Minimum delivery amount for bulk deliveries is 1000 litres/grade.
Please note: freight costs for bulk deliveries less than 1000 litres will be added in the total order sum and must be explicitly agreed on before delivery.
Additional charges: Lubricants and Chemicals
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EUR (VAT 24 %) |
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Emergency delivery charge |
Charged for deliveries made by customers request outside normal delivery hours.
Parceled goods: delivery site is located less than 250 km from the storage.
Parceled goods: delivery site is located more than 250 km from the storage.
Bulk deliveries |
700,00 eur /
Based on actual costs
Based on actual costs |
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Small delivery charge |
Charged if the order/delivery is less than the minimum delivery amount. |
40,00 eur |
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Express delivery of parceled goods |
Delivery leaves the storage on the same day the order is made. |
50,00 eur |
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Bulk return freight |
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150,00 eur + return freight |
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Pick-up charge |
When picking up products from the parceled goods storage. |
20,00 eur |
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All special delivery cases have to be agreed on with the Business Customer Service tel. +358 (0)200 11311 (workdays 7 a.m.— 5 p.m.).
Bottled LPG
Additional charges and service fees: Bottled LPG
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EUR (VAT 24 %) |
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Transfer service |
The driver may on customer´s request manually transfer the gas bottles to the site of use / storage container, which is over 15 meters from the delivery truck, measuring from the side of the truck. On such occasion Transfer service fee is debited. |
15,00 eur |
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Connection service |
The driver may by customer´s request connect the gas bottles ready for use at the customer's site. The person performing the connection holds responsibility for the connection, whereas responsibility for the appliance and the storage container is at the owner/possessor of the facility. For each connection a Connection service fee is debited. |
35,00 eur |
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Service charge for small orders |
If the delivery is less than 66 kg, a Service charge for small orders is debited. |
39,00 eur |
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Charge for waiting time |
If the driver must wait on the delivery site for more than 20 minutes to unload, a charge for waiting time will be debited. Maximum time for waiting is 30 minutes after arrival. |
50,00 eur / every beginning 30 minutes |
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Return freight |
If the customer is unable to accommodate all of the ordered gas bottles on delivery, a Return freight fee is debited. |
6,50 eur / returned gas bottle |
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Small delivery charge |
Small delivery charge is debited for deliveries under 100 kg (does not apply to bottle battery deliveries). |
24,40 eur / delivery |
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Separate express delivery
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Delivery on the next workday (everywhere in Finland). |
250,00 eur / delivery |
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Delivery on the same day (limited delivery area). |
450,00 eur / delivery |
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All special delivery cases have to be agreed on with the Business Customer Service tel. +358 (0)200 11311 (workdays 7 a.m.— 5 p.m.).